Client Terms & Conditions
Effective Date: August 15, 2026
These Client Terms & Conditions (“Terms”) govern lead-generation, advertising, marketing, lead-delivery, and related services provided by HomeFish Media (“HomeFish,” “we,” “us,” or “our”) to the law firm, attorney, business, or organization purchasing those services (“Client,” “you,” or “your”).
1. Services
HomeFish Media provides marketing and lead-generation services designed to connect prospective personal-injury claimants or other prospective legal clients (“Leads”) with participating law firms. Services may include digital advertising, landing pages, lead capture, telephone or digital verification, qualification screening, geographic and case-type filtering, lead delivery, CRM integrations, campaign optimization, and related marketing services.
2. HomeFish Media Is Not a Law Firm
HomeFish Media does not practice law, provide legal advice, evaluate the ultimate legal merits of a claim, establish attorney-client relationships with Leads, negotiate settlements, or make legal representations on Client’s behalf. Client is solely responsible for evaluating each Lead and determining whether representation is appropriate.
3. Definition of a Lead
Unless otherwise stated in an Order, a Lead generally means an individual whose information was collected through a HomeFish Media campaign and who met the applicable campaign’s screening criteria at the time of delivery. Qualification may be based on information supplied by the prospective Lead. HomeFish Media does not independently verify every factual statement and does not warrant that statements made by Leads are complete or accurate.
4. Exclusive Leads
When an Order identifies Leads as exclusive, HomeFish Media will not intentionally sell or simultaneously distribute the same Lead generated for that campaign to another competing law firm. “Exclusive” does not mean the Lead has never independently contacted another attorney, completed another form, been independently generated elsewhere, or will not contact another lawyer after delivery.
5. No Guarantee of Retention or Case Value
A qualified Lead is an opportunity to evaluate a prospective client, not a signed case unless an Order expressly provides otherwise. HomeFish Media does not guarantee that a Lead will answer, respond, schedule, retain Client, have a legally viable claim, establish liability, have sufficient insurance or damages, remain cooperative, produce a recovery, generate a fee, or achieve a particular ROI.
6. Client Intake Responsibility
Client is responsible for prompt contact and follow-up, staffing, conflict checks, legal evaluation, professional-responsibility compliance, retention agreements, and competent representation after accepting a matter. HomeFish Media is not responsible for Leads lost because of delayed, inadequate, or unsuccessful Client follow-up.
7. Lead Delivery
Leads may be delivered by email, telephone, SMS, CRM integration, webhook, spreadsheet, third-party software, or another agreed method. A Lead is considered delivered when HomeFish Media successfully transmits it to the destination designated by Client. Client is responsible for maintaining functioning systems necessary to receive Leads.
8. Lead Replacement Policy
Unless otherwise stated in an Order, a replacement request should be submitted within seven (7) calendar days of delivery. A Lead may qualify for replacement if reasonably verified to contain a disconnected or unrelated phone number, materially false contact information preventing contact, a location or case type outside agreed criteria, pre-existing representation where “no current attorney” was an agreed criterion, a duplicate previously delivered by HomeFish Media to the same Client within the applicable campaign period, or another material failure of expressly agreed qualification criteria at delivery.
9. Leads Generally Not Eligible for Replacement
A Lead generally will not qualify for replacement solely because the Lead does not answer, stops responding, changes their mind, is declined after legal review, has insufficient damages or coverage, presents disputed liability, creates a statute-of-limitations concern, hires another attorney after delivery, was not contacted promptly by Client, becomes financially unattractive, or does not become a signed client.
10. Replacement Credits
Approved replacements will ordinarily be provided as replacement Leads or account credits rather than cash refunds. Credits have no cash value, may be applied only to HomeFish Media services, and may not be transferred without approval.
11. Pricing and Payment
Client will pay the pricing specified in the applicable Order or invoice. Pricing may be per Lead, monthly, by campaign, by advertising-management fee, setup fee, flat fee, or another legally permissible agreed arrangement. Unless otherwise stated in an Order, invoices are due upon receipt. Past-due amounts may result in suspension of Lead delivery or campaign activity.
12. Chargebacks and Billing Disputes
Client agrees to contact HomeFish Media and make a good-faith attempt to resolve a billing dispute before initiating a chargeback or payment reversal. A chargeback does not independently eliminate payment obligations for validly delivered services.
13. Campaign Volume
Unless a minimum is expressly guaranteed in writing, Lead-volume estimates are forecasts, not guarantees. Volume may be affected by consumer demand, competition, advertising costs, geography, qualification criteria, seasonality, media availability, platform restrictions, regulatory developments, and conditions outside our control.
14. Third-Party Advertising Platforms
Campaigns may rely on search engines, social-media networks, publishers, telecommunications providers, analytics tools, and other vendors. HomeFish Media cannot guarantee uninterrupted access to third-party platforms and is not liable for restrictions or interruptions outside our reasonable control.
15. Client Advertising Approvals
Where Client’s name, trademarks, attorneys, testimonials, branding, or firm-specific content are used, Client represents that it is authorized to approve those materials. Client is responsible for reviewing firm-specific factual representations and promptly notifying HomeFish Media if information becomes inaccurate.
16. Legal Advertising and Professional Responsibility
Client acknowledges that attorney advertising is regulated by professional-conduct rules, state bar requirements, consumer-protection laws, and other laws. Client remains independently responsible for determining whether advertising relating specifically to Client complies with rules applicable to Client and its attorneys. HomeFish Media does not provide legal-ethics advice.
17. Communications Compliance
HomeFish Media will use commercially reasonable processes intended to obtain and document disclosures and permissions appropriate to campaign methods. Client remains independently responsible for its own communications with Leads after delivery, including compliance with laws governing telephone solicitations, automated or prerecorded calls, artificial-voice communications, text messages, email marketing, do-not-call requests, consent revocation, and call recording.
18. Compliance With Law
Each party will comply with laws reasonably applicable to its performance. Client will not use Leads for unlawful purposes or engage in deceptive, abusive, discriminatory, harassing, or unlawful solicitation practices.
19. Confidentiality and Lead Data
Each party will use the other party’s confidential information only for legitimate business purposes relating to the services and will take commercially reasonable steps to protect it. Client will use Lead data only for legitimate purposes associated with evaluating or providing legal services, maintain reasonable safeguards, restrict access, comply with applicable privacy laws, and not resell, redistribute, license, publish, or commercially exploit HomeFish Media Lead data except as expressly authorized.
20. Security Incidents
Each party will use commercially reasonable safeguards for personal information within its control and provide legally required notifications and reasonable cooperation if it discovers a material security incident affecting information received from the other party.
21. Intellectual Property
HomeFish Media retains ownership of its strategies, advertising systems, technology, templates, processes, landing-page frameworks, creative methodologies, qualification processes, software, know-how, and pre-existing intellectual property. Client retains ownership of Client-provided names, trademarks, logos, photos, and materials and grants HomeFish Media a limited license to use them as reasonably necessary to provide services.
22. Month-to-Month Services and Cancellation
Unless an Order provides otherwise, recurring services operate month-to-month. Either party may elect not to continue for a future campaign period by providing notice before the next billing or campaign cycle. Cancellation does not eliminate obligations for Leads already delivered, approved work already performed, advertising spend already incurred, non-cancellable third-party costs, or other charges accrued before cancellation took effect.
23. Suspension or Termination
HomeFish Media may pause or terminate services where payment is overdue, Client materially breaches these Terms, Lead data is used unlawfully, requested advertising is reasonably believed deceptive or unlawful, a third-party platform prevents operation, or continued service creates material legal, regulatory, reputational, fraud, payment, or platform-compliance risk.
24. Disclaimer of Warranties
To the maximum extent permitted by law, services and Leads are provided on an “as is” and “as available” basis. HomeFish Media disclaims warranties of merchantability, fitness for a particular purpose, and any warranty that a Lead will produce a retained client, successful case, recovery, legal fee, or particular financial return.
25. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable to the other for consequential, incidental, special, exemplary, punitive, or indirect damages, including lost profits or lost business opportunities. HomeFish Media’s aggregate liability arising from services will not exceed the amount Client paid HomeFish Media for the services giving rise to the claim during the three months preceding the event giving rise to the claim, except where liability cannot legally be limited.
26. Indemnification
Client agrees to defend, indemnify, and hold harmless HomeFish Media and its owners, officers, employees, contractors, and affiliates from third-party claims arising from Client’s legal representation of a Lead, communications with a Lead after delivery, professional-responsibility violations, Client-supplied or approved claims or materials, misuse or unauthorized disclosure of Lead data, breach of these Terms, or violation of law. HomeFish Media will indemnify Client against third-party claims arising directly from HomeFish Media’s gross negligence, willful misconduct, or infringement through materials created solely by HomeFish Media, subject to these limitations.
27. Independent Contractors
The parties are independent contractors. Nothing creates a partnership, joint venture, employment, fiduciary, franchise, or attorney-client relationship between them.
28. Non-Circumvention
Client may communicate freely with Leads delivered to Client. Client may not intentionally circumvent HomeFish Media to obtain substantially the same lead-generation services directly from a HomeFish Media publisher, subcontractor, or proprietary traffic source first introduced solely through HomeFish Media for the purpose of avoiding agreed fees. This does not prohibit relationships Client independently knew or maintained before the introduction.
29. Force Majeure
Neither party is liable for delay or failure caused by events reasonably outside its control, including natural disasters, internet outages, governmental actions, telecommunications interruptions, advertising-platform outages or suspensions, labor disruptions, war, terrorism, or similar events. Payment obligations for services already delivered are not excused.
30. Governing Law and Disputes
These Terms are governed by New York law, without regard to conflict-of-law principles. Before litigation, the parties agree to make a good-faith effort to resolve disputes through direct discussions. Any legal action will be brought in a court of competent jurisdiction in New York unless applicable law requires otherwise.
31. Assignment, Waiver, and Severability
Neither party may assign these Terms without the other party’s consent except in connection with a merger, acquisition, reorganization, or sale of substantially all relevant business assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder remains effective.
32. Entire Agreement and Electronic Acceptance
These Terms together with the applicable Order, proposal, invoice, statement of work, and incorporated policies constitute the agreement concerning the services. Electronic signature, clicking an acceptance mechanism, paying an invoice referencing these Terms, or authorizing services to begin may constitute acceptance to the extent permitted by law.
33. Contact
HomeFish Media
Website: www.homefishmedia.com
Contract or billing questions may be submitted through our website contact form.